Delete Your Ceremony Hub Account

How to request deletion

Checking your account…

If you cannot sign in, you can also request deletion by email. Email info@marriedbyamate.com.au from the email address on your Ceremony Hub account, with the subject line "Delete My Account". Include whether you're a celebrant or a couple/mate, and (if you know it) the name of the celebrant business or wedding your account is linked to.

For email requests, we'll confirm your identity and process the request within 30 days.

What gets deleted

Once processed, we permanently delete:

• Your login credentials and profile details (name, email, phone)
• Chat messages you've sent
• Any files, questionnaire answers, or vows you've personally uploaded or written
• Push notification subscriptions tied to your account

What we may need to keep

A celebrant's booking and NOIM records exist to support their statutory recordkeeping obligations under the Marriage Act 1961 (Cth) — a celebrant is legally required to retain certain marriage documentation. Because of this:

• A couple's deletion request removes their own login and any personal data not required for their celebrant's legal recordkeeping — the underlying booking/NOIM record a celebrant is required to retain is not deleted, only the couple's account access to it.
• A celebrant's deletion request removes their login and profile, but bookings already solemnised may be retained for the period required by law, even after the account itself is closed.

If you have questions about what applies to your specific situation, ask when you email us.

More detail

See our Privacy Policy for the full picture of what Ceremony Hub collects and why.